Non-reply-able email

I really dislike email sent from an automated mailer where there is no way for me to reply. I don't do much ranting here or anywhere, but come on, if the sender "cares so deeply" about me, why wouldn't they want to here from me? It just leaves me cold. Not the way to build good customer relations, if you ask me. Which, obviously they have NOT!

This seems like the cyber version of the automated phone call, or the Customer Service line that keeps me on hold for half an hour (or more) before a live person talks to me.

I may not have a big "following" yet, but I hope that when I send out an email there will be SOMEONE (me or another person) with the ability to recieve a reply and respond to it consciously.

What's the best possible thought I have available to me right now on this subject? It lets me know how I DO want to run my site/blog/online business...whatever it is that I end up with where anyone might want to respond to me.

Thank you very much...